Returns & Refunds

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.

We offer no-questions-asked returns within this 45-day period. To help us process your return, please include your receipt or proof of purchase where possible.

To start a return, contact us at info@biggergarden.com.

Please note that returns will need to be sent to the following address:

558 Upper Gage Ave #2-146
Hamilton, ON L8V 4J6
Canada

Return shipping costs are the responsibility of the customer unless one of our customer service team members confirms otherwise in writing. Customers are responsible for purchasing and paying for their own return shipping label.

We do not charge any restocking fees on returns.

You can always contact us with any return questions at info@biggergarden.com.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.

If an item arrives damaged, defective, or incorrect, we may cover the cost of return shipping where applicable.

Exchanges

The fastest way to ensure you get the item you want is to return the item you currently have. Once the return is accepted, you can make a separate purchase for the replacement item. 

Refunds

We will notify you once we have received and processed your return.

Once approved, your refund will be automatically issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

There are no restocking fees deducted from eligible refunds.

Original shipping charges, if applicable, are non-refundable unless the return is the result of a damaged, defective, or incorrect item.

If more than 15 business days have passed since your refund was approved, please contact us at info@biggergarden.com.